Reference

Open with koi88 Terms & Conditions

koi88 Terms & Conditions explain how your account, wallet status, policy access and account closure requests work before you enter the lobby.

Account access rulesWallet verification termsPolicy contact routeIndonesia eligibility wording
koi88 Open with koi88 Terms & Conditions
POLICY ASSISTANCE

Find help for policy questions

A clear contact route matters when a term affects your account or wallet status.

Account terms Ask us to clarify an account condition before you proceed.
Wallet records For DANA, OVO, GoPay or QRIS questions, attach the payment receipt reference without sharing…
Access concerns If the mobile browser or desktop path shows an access message, tell us the…
ACCOUNT SAFEGUARDS

Protect your account under the policy

We apply the Terms & Conditions through identifiable account steps rather than hidden assumptions.

Data handling

We use account details, verification results and transaction references for the purposes described in the Terms & Conditions. When you ask us to correct information, provide the specific field or record so the request can be assessed against the account history.

Cookie use

Cookies can support the sign-in session and remember essential browser settings while you move through the account path. If you clear them, the mobile browser may ask you to verify access again; that behaviour does not change the underlying policy.

Account security

Keep your phone access, password and wallet credentials private. Our conditions treat activity under your account as your responsibility unless you report a concern through the account help route, with enough detail for us to check the event.

Record retention

Account, verification and transaction records may be retained for the period stated in the policy or needed to administer an open case. A request about retention should identify the account record involved; we will explain what can be changed or removed.

Policy changes

When a material condition changes, we place the updated wording where you can read it before continued use. Check the version shown on this page after a policy notice, especially if you switch from a desktop session to the mobile browser.

Change requests

You may contact us about inaccurate account data, a correction request or a question about your rights under these Terms & Conditions. Include your registered phone number and the requested change, but never include a password or complete wallet credential.

Search koi88 Terms & Conditions answers

These questions address the policy points most likely to matter before you open an account. We keep the answers tied to the actual account path, local wallet records and access wording used by our service. If your situation is different, contact us with the relevant section and account reference so we can address the condition directly.

They cover account opening, phone verification, permitted use, wallet ownership, transaction records, policy changes, data handling, cookies, account security and closure requests. They also explain that access depends on local law, so you should check local eligibility before using the account path.

Yes. Access depends on local law and may also depend on the account details or verification result we receive. If the mobile browser or desktop path shows an access condition, contact account help with the wording shown rather than creating another account.

Phone verification helps connect the account to the details you provide and supports checks when access or a wallet record needs clarification. Enter information you control, keep the phone available during the account step and contact us if the verification result appears incorrect.

We may ask for a receipt or reference connected with DANA, OVO, GoPay or QRIS. Bank transfer and virtual account references can also matter when checking an account record. Share the reference only through the account help route, never your wallet password.

Yes. Send a correction request through the account help route with your registered phone number, the field that is inaccurate and the change you want made. We may need to compare the request with verification or transaction records before confirming the result.

Cookies can keep an essential browser session active and support the account path on mobile or desktop. Clearing them may require another sign-in or phone check. Cookie use does not remove your duties under the Terms & Conditions or alter local access rules.

Use the account help route and state that you want to close the account. Include your registered phone number, but do not send a password or complete wallet credential. We will explain any pending verification, transaction record or policy step that must be addressed first.