Reference

koi88 Privacy Policy for Indonesia

Our Privacy Policy explains how we handle the details connected with your koi88 account, including phone verification, wallet activity and the device path you use to reach the…

Account detailsWallet activityCookie choicesAccess requests

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Open the Policy Before Account Access

koi88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies when you create an account, complete phone verification, sign in from a mobile device or contact us about account access. We record the details needed to operate those steps, such as contact details, verification status, device signals and messages sent through our

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support route. Payment references can include DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, while the payment provider handles its own records under its terms. We use this data to process account requests, identify unusual access and answer wallet-status questions. Access to koi88 services
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depends on local law, and this policy does not change that requirement. If you browse from Surabaya or another Indonesian city, the same privacy choices and request path apply.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Contact Us About Privacy Changes

A clear contact route helps when you want to ask what we hold, correct an account detail or question a wallet record.

DATA PRACTICES

Browse How koi88 Handles Your Data

We keep this policy close to the account flow so you can check it before opening an account or returning to the lobby.

Account collection

We collect details you enter during account creation and phone verification, plus records needed to manage sign-in and account access. We do not ask for your password through support messages, and you should not send it when requesting help.

Device signals

When you move from login to the lobby on a phone or desktop, technical signals such as browser type, device settings and connection details may be recorded. These signals help us identify unusual access and protect the account path.

Cookies

Cookies can keep a session active, remember selected settings and help us understand whether a page loads correctly. You can adjust cookie controls in your browser, although restricting them may affect sign-in and saved preferences.

Account security

Phone verification is part of the account access process, and we may compare sign-in activity with earlier device signals. If access looks unusual, we can request an additional account check before discussing wallet records or changing details.

Retention choices

We retain account, payment-reference and support records only for the period needed for account operation, security, dispute handling and applicable legal duties. A deletion request may not remove records that we must keep for those reasons.

Change requests

You can ask us to correct inaccurate details, explain our use of a record or restrict eligible handling through the privacy contact route. Include the account phone number and the exact change so we can respond to the right record.

Ask About Your koi88 Privacy Policy

These Privacy Policy answers focus on the searches we hear before account creation and during account access. They explain what we collect, how device and wallet references fit into the record, and how you can request a correction or deletion. If your question concerns eligibility, access depends on local law.

It covers details linked to your account, phone verification, sign-in device, cookies, support messages and payment references. It also explains access, correction, retention and deletion requests, including records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We do not ask you to send a DANA or OVO password through support. Our records may contain a payment reference, wallet name or status needed to match an account request, while the wallet provider controls its own credentials and separate handling.

Phone verification helps connect the account to the correct contact detail and supports account recovery checks. We may use its status when you sign in or request a change, but support will not ask you to disclose your password or wallet PIN.

Use the privacy contact route available from your signed-in account and ask for an access copy. Include the phone number attached to the account and any relevant record, such as a QRIS reference. We may verify identity before releasing private details.

Yes. Send a correction request through the support route and identify the exact field, such as a phone number or account contact detail. We may complete an account check first, then update eligible records or explain why a record must remain unchanged.

Retention depends on why the record exists. Account, device, payment-reference and support records may remain for account operation, security, dispute handling or legal duties. When those needs end, we remove or anonymise eligible data under our internal retention process.

You can ask us to delete eligible personal details through the privacy contact route. We first verify the account and assess the request against security, dispute and legal duties. Access and eligibility still depend on local law, so some records may remain.

koi88 Privacy Policy for Indonesia

Contact Us About Privacy Changes

Browse How koi88 Handles Your Data

Account collection

Device signals

Cookies

Account security

Retention choices

Change requests

Ask About Your koi88 Privacy Policy

01 What does the koi88 Privacy Policy cover?

02 Does koi88 collect my DANA or OVO password?

03 Why does koi88 need phone verification?

04 How can I request a copy of my koi88 data?

05 Can I ask koi88 to correct my account details?

06 How long does koi88 keep personal data?

07 Can I request deletion under the koi88 Privacy Policy?

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